At Delta Cabinet USA, client satisfaction is paramount. Our comprehensive Return Policy is designed to provide transparency, flexibility, and peace of mind with every purchase. The goal is to ensure all customers are delighted with their cabinetry and that returns are handled efficiently and fairly.
Delta Cabinet USA accepts returns for eligible products under the conditions outlined below. All returns must be authorized and adhere to timelines and product condition requirements, enabling prompt refunds and minimizing inconvenience.
Returns must be initiated within 30 days of delivery. Requests beyond this period cannot be accommodated.
Returned items must be:
Unused and in original, undamaged packaging.
Free from installation marks, scratches, or alterations.
Complete with all hardware, accessories, and manuals.
Cabinets that are assembled, installed, customized, damaged, or not in original packaging are not eligible for return.
Contact Delta Cabinet USA at 689-332-9592 to request a Return Merchandise Authorization (RMA).
The support team will provide instructions and a return label.
Returns sent without prior authorization may not qualify for a refund.
Custom or made-to-order cabinets are non-returnable unless defective or damaged upon arrival. Clients are encouraged to review all specifications before ordering.
Contact Customer Service: Call the support line to request return authorization, providing order details and the reason for return.
Obtain RMA: Receive a return authorization number and return shipping label.
Prepare the Product: Pack the items in original packaging, ensuring all components are included.
Return Shipping: Follow the provided instructions to ship the item securely. If needed, arrange carrier pickup at the provided address: 2237 Elsinore Ave, Winter Park, FL 32792.
Return shipping costs are the customer's responsibility unless the return is due to an order error or a defective/incorrect product.
For non-defective returns, open-box returns, or incomplete packages, a restocking fee (typically 20–25%) may be deducted from the refund.
No restocking fee is charged for returns resulting from Delta Cabinet USA’s error or products damaged in transit.
Upon delivery:
Inspect all packages for visible damage before signing.
Report any damage or discrepancies to the delivery agent and Delta Cabinet USA within 48 hours.
Retain all packaging until you confirm the item's condition.
Photographic evidence helps facilitate claims.
If any item is delivered damaged or incorrect:
Notify Delta Cabinet USA within 48 hours of delivery.
Provide photos and a description of the issue.
The team will coordinate a replacement or refund, including return shipping at no cost.
Assembled or installed cabinets.
Custom, cut-to-size, or altered products.
Opened accessories and used hardware.
Clearance, final sale, or special buy items.
Refunds are processed after inspection of returned products.
Funds are credited to the original payment method within 7–10 business days of return approval.
Restocking and shipping fees are deducted as applicable.
Orders for standard cabinets may be canceled within 24 hours of placement with no penalty. Custom orders may not be canceled once production has begun.
Delta Cabinet USA offers exchanges for eligible products, subject to standard return terms and availability.
Customer satisfaction is Delta Cabinet USA’s highest priority. The client support team addresses any concerns regarding the return policy or a specific return circumstance. For assistance, contact Delta Cabinet USA at 689-332-9592 or drop a call.
Some products, such as ready-to-assemble (RTA) cabinets, accessories, or samples, may have specific return windows or conditions. For example, all cabinets and related products must be in original, unopened packaging and received by Delta Cabinet USA within 30 calendar days of the delivery date to qualify for return. Any returns requested beyond this period are evaluated case-by-case and are subject to approval at the company’s discretion. All return shipments must be traceable, with tracking numbers provided, and the customer bears full responsibility for ensuring the condition and timely arrival of returned merchandise.
A 20–25% standard restocking fee is deducted from most eligible returns to cover inspection, repackaging, and administrative handling costs. Certain items, including custom cabinets, assembled units, modified products, opened hardware, and non-standard orders, are strictly non-returnable. This policy also applies to doors, moldings, trims, and clearance or final-sale items.
Restocking fee: Typically 20% (may increase to 25% on accessories or special components).
No restocking fee for returns due to documented damages, shipment errors, or warranty claims.
Customers are responsible for securely repackaging and returning eligible merchandise to Delta Cabinet USA’s warehouse at 2237 Elsinore Ave, Winter Park, FL 32792. Return shipping costs are generally borne by the customer, unless the return results from company error or documented shipping damage. If Delta Cabinet USA facilitates pickup or return freight, shipping costs are deducted from the final refund.
Returned products are carefully inspected to verify condition. Only unopened, unassembled, and resalable items receive full credit, minus fees. Refunds are not approved for products damaged due to improper packaging, incomplete returns (missing parts, hardware, or manuals), or evidence of installation or use. Approved refunds are processed within 5–10 business days following receipt and satisfactory inspection of the returned items.
Explain any product warranties (e.g., 5-year or limited lifetime warranties) and your commitment to quality materials and craftsmanship. This communicates confidence in your cabinets’ durability and long-term value, helping customers feel secure in their decision.
Customers must inspect shipments promptly and document any damages or discrepancies within 48 hours of receipt. Clear photos and a description of the issue must be submitted with all claims. Delta Cabinet USA coordinates replacement, return, or refund at no cost to the customer if an item is damaged upon arrival or in error.
Cancellation for standard orders can be processed within 24–48 hours of order placement without penalty. Orders for custom, assembled, or modified cabinets cannot be canceled after production begins. Exchange requests follow the standard return process and are subject to stock and eligibility.
Verify all orders and measurements before payment and final confirmation.
Maintain original packaging for all products until installation to preserve return eligibility.
Follow all instructions for return authorization, shipping, and claims procedure to ensure timely and successful processing.
Delta Cabinet USA periodically reviews and updates its Return Policy. The terms in effect at the date of purchase will apply to each transaction.
Make prominent calls-to-action clear and enticing, such as “Get a Free Design Consultation,” “Visit Our Showroom,” “Book Your Appointment,” or “Request a Custom Quote.” Ensure the process feels easy, welcoming, and personalized.
Delta Cabinet USA reserves the right to modify its return policy at any time. The current policy is always available online and upon request.
Contact Information:
Delta Cabinet USA
2237 Elsinore Ave, Winter Park, FL 32792
Phone: 689-332-9592