Welcome to Delta Cabinet USA. We appreciate your trust in choosing us for your cabinetry needs. This Refund Policy explains how returns, refunds, and exchanges work for products purchased from us. We aim to provide a transparent and smooth process to your satisfaction.
Delta Cabinet USA is committed to superior product quality and customer service. We understand that sometimes orders may not meet expectations due to various reasons such as defects, damage during shipping, or incorrect orders. This policy outlines your options for refunds and returns. It applies to all sales made on our website or through authorized dealers.
To be eligible for a return, items must meet the following criteria:
Purchased directly from Delta Cabinet USA or approved retailers.
Return request is made within 30 days of product delivery.
Products are unused and in original condition.
Items are returned with original packaging, labels, and accessories.
Custom or made-to-order cabinets qualify for returns only if defective or damaged.
Shipping damage must be reported within 48 hours of receipt.
Proof of purchase or invoice must accompany the return.
Some items cannot be returned or refunded, including:
Custom-built cabinetry, unless defective.
Final sale items, clearance, or discontinued products.
Products altered, installed, or used beyond inspection.
Damages caused by improper use or installation.
Shipping fees and handling charges, except for defective or incorrect shipments.
If you wish to return a product, follow these steps:
Contact our Customer Service within 30 days at
Phone: 689-332-9592
Email: info@deltacabinetusa.com
Provide your order number, product details, and reason for return.
If eligible, our team will verify the request and provide a Return Authorization Number (RAN).
Pack the product carefully in the original or equivalent packaging.
Clearly mark the RAN on the shipping label.
Ship the product to the address below within 14 days of RAN issuance:
Delta Cabinet USA
2237 Elsinore Ave, Winter Park, FL 32792
Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped.
Use a trackable shipping service with insurance to protect your return.
Delta Cabinet USA is not responsible for items lost or damaged during return transit.
After we receive and inspect the returned product, we will notify you of the status of the refund approval.
Approved refunds will be issued to the original payment method within 7-10 business days.
Refunds exclude any original shipping costs and may be subject to a restocking fee up to 15%.
Refund processing times may vary by bank or payment provider.
Exchanges are allowed for identical products that meet return criteria.
If you want a different product, place a new order after your return is approved.
Contact Customer Service if you need assistance.
If your product arrives damaged or is defective:
Do not install or use the product.
Report damage or defects within 48 hours of delivery.
Provide photos and order details to Customer Service.
We will arrange repair, replacement, or refund as appropriate.
Failure to report damage on time may void your refund rights.
Delta Cabinet USA products have a limited warranty covering material or artistry defects. This warranty is separate from our refund policy. For warranty claims, please contact Customer Service.
Orders can be canceled within 24 hours of purchase with no penalty.
Custom orders cannot be canceled after production begins.
Contact Customer Service immediately to request cancellations.
Returns of non-defective products may incur a restocking fee of up to 15%.
Restocking fees help cover inspection, repackaging, and processing costs.
This fee will be deducted from your refund.
Inspect packages upon arrival.
Notify the carrier and Delta Cabinet USA immediately if the packaging is damaged.
Retain all packaging materials for inspection.
Claims for damaged shipments must be filed within 48 hours.
For questions about returns, refunds, or other concerns, please contact:
Delta Cabinet USA
2237 Elsinore Ave, Winter Park, FL 32792
Phone: 689-332-9592
Email: info@deltacabinetusa.com
Business Hours: Monday–Friday, 9 AM to 6 PM EST
Q: How soon can I expect my refund?
A: Refunds are processed within 7-10 business days after inspection and approval of your return.
Q: Are custom cabinets refundable?
A: Custom cabinets are refundable only if defective or damaged during shipping.
Q: Will I be charged for return shipping?
A: You are responsible for return shipping unless the product is defective or incorrectly shipped.
Q: Can I exchange my cabinet for a different model?
A: Exchanges for the same product are allowed. For different models, please return the product and place a new order.
Q: What if my product arrived damaged?
A: Report damage with photos within 48 hours. We will work with you on a repair, replacement, or refund.
This policy complies with Florida consumer protection laws and applicable federal regulations. In cases of dispute, this Refund Policy governs the terms of sale.
Delta Cabinet USA reserves the right to update this policy at any time. Changes will be posted on our website. Continued use of our services means acceptance of changes.
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This Refund Policy ensures transparency and customer confidence. It is written to be easy to understand while covering all necessary details for smooth return and refund transactions.
Suppose further customization is needed or specific legal advice is required. In that case, Delta Cabinet USA should consult with legal professionals to tailor this policy precisely to its business needs.
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